Customer care
Our top priority is to make you feel cared for – a fast response to your requests and questions, fast shipping and product just as described. All your orders are prepared with care. Just like we would like to receive them. Our main goal is satisfied customer.
We are always happy with every new client as this business still is our passion!
We are thrilled to see you in our shop. We hope you will find what you are looking for.
Please don’t hesitate to contact us if you don’t find what you need.
Also, we will be glad to answer all your questions.
Where is my order?
You can track the status of your order using the tracking information emailed to you after your order has shipped.
My order is late
If your order is late, please contact us so we can check the delivery status. Please note that there may be delays due to customs or heavy shipping traffic.
Can I change my order?
Yes, you can change your order, within 6 hours of payment. Please contact us as soon as possible so that we can make the necessary changes before processing your order.
Can I change the delivery address for my order?
Yes, you can change the shipping address if your order has not been shipped yet. Please contact us so that we can update the information.
When will my order be shipped?
Orders are usually processed and shipped within 2-3 business days. We will notify you as soon as your order has been shipped.
When can I expect delivery?
Delivery time depends on your location and the shipping method you choose. On average, delivery takes 5 to 15 business days.
How do I get free shipping?
Free shipping is available under certain conditions. Please see our terms and conditions on the checkout page.
Where can I find my tracking information?
After your order is shipped, you will receive tracking information to your email. Use it to check your shipping status.
What are my shipping alternatives?
We offer standard and express shipping. You can choose your preferred shipping method at checkout.
Where are Ostudio shipped from?
Our orders are shipped from our main warehouse located in Riga, Ropazu novads, Suźi, Apogu 7-1.
Do I have to pay customs or taxes?
Please note that international orders may be subject to customs duties and taxes. The buyer is responsible for any additional fees.
Which countries do you deliver to?
We deliver to most countries. If your country is available at checkout, then we can ship there.
My order is stuck in customs
If your order is stuck in customs, it may be due to customs checks. In such cases, please contact your local customs office or us for more information.
What kind of clothes can't be exchanged?
If your order is stuck in customs, it may be due to customs checks. In such cases, please contact your local customs office or us for more information.
How do I return my order?
To return your order, please contact us for return instructions. You will need to pack the item in its original packaging and ship it to the address provided.
How long is your return period?
Our return period is 14 days from receipt of your order. Please make sure that the returned item has not been used and retains its original packaging and tags.
Are Ostudio returns free?
The cost of returns is paid by the buyer, unless the return is due to a manufacturing defect or error on our part.
Do you offer exchanges?
Yes, we offer exchanges if the item has not been used and the original packaging is intact. Please contact us to find out what exchange options are available.
Can I return or exchange products bought on sale?
Products bought on sale can only be returned or exchanged if the terms and conditions of the sale state so. Please check the return and exchange conditions for promotional products.
How can I track my return?
Once your return has been received and processed, we will send you a confirmation. When sending a return, please use a tracked service to monitor the delivery status.
When will I be refunded?
Refunds will be processed within 5-7 business days after receipt and verification of the returned item. The crediting time depends on your bank.
Will the shipping cost be refunded?
Shipping costs are non-refundable unless the return is due to company error or manufacturing defect.
