Customer care

If an item is in stock, it can be purchased immediately and will be shipped within 2-3 business days. However, if tailoring is required, the processing time will extend to up to 10 business days. The specific processing time may vary based on the item.

• Europe: 3-5 business days
• USA & Canada: 7-10 business days
• Rest of the world: 10-30 business days

• Europe: 1-2 business days
• USA & Canada: 2-3 business days
• Rest of the world: 3-5 business days

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

If you prefer, you may collect your order in person from our showroom. Please contact us to arrange this.

The showroom address is: Riga, Rūpniecības iela 52, 3rd floor, kab 10.

Customers from the Baltic states can select Omniva parcel terminal delivery. Shipping options and costs will be displayed at checkout. We strive to meet these estimated shipping times but cannot guarantee them, as actual delivery may vary depending on your selected shipping method. We are not responsible for any delays due to customs.

Delivery costs are additional to the displayed price and will vary depending on the delivery service, destination country, and the quantity/weight of items ordered. The delivery charges will be confirmed before your order is accepted. If your order is particularly heavy, it may incur additional delivery charges, which will be communicated prior to dispatch. You will have the option to cancel the order if you do not wish to pay these extra charges.